Last month we had our annual external audits of our ISO 9001:2008 quality and ISO 14001:2004 environmental management systems. The auditors were with us for 3 days auditing our compliance with the ISO standard. They reviewed our procedures, training, and our documentation.
The audit process gives us a chance to examine the effectiveness of our processes. Internal auditing
is the tool we use to ensure compliance with the procedure and training, and identify opportunities for improvement. We promise our customers high levels of satisfaction by providing superior quality products.
Exceeding our customers’ expectations is in Rainier’s DNA. Every customer expects their product or service to be outstanding. Our ISO certification is one way our customers know that we provide consistent quality throughout the business and they we are committed to being environmentally responsible.
We are happy to report that we successfully passed both audits, and that the external auditors were able to make meaningful suggestions for us to continue improving our work in the next year. We value the feedback the audit process gives us, and are exceedingly proud of our formal certifications.