There are two kinds of damage: open and concealed (unseen). The following procedures must be followed to help us in getting a claim filed.
We strongly recommend receiving items whether or not the item will get entirely replaced.
Prior to signing the bill of lading inspect the carton on all sides. If you’re going to sign the bill of lading with exceptions, take a PICTURE.
It’s very important to have photos in filing a claim. Marks and blemishes on the outside could mean possible damage on the inside.
IMPORTANT – When you’re unpacking a unit that you think may have concealed damage take note and PICTURES of any packaging material at the point of impact.
Please make sure you get a photo that shows the entire carton so that we can determine the location of the damaged area. You could take a shot closer in for details – but it is not necessary, or as useful as the picture that shows the full carton!
Once that is completed sign the bill of lading with exceptions.
Possible Concealed Damage
If nothing is visible except abrasions, scuff marks, dents etc., take
Sign the bill of lading with exception of possible internal damage.
If damage is discovered upon opening the package take a PHOTO. Make sure that you provide us a shot that gives us the location of the damaged area and any packaging that’s affected.
If replacement parts are needed, please list them in an email along with the photos and send the following to firstname.lastname@example.org and your sales representative.