Resource Center

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Rainier is committed to providing resources to our clients for assistance in finding information about our company. You will find here a link to our affiliates, the leading companies in our industry. You can also gain tips and knowledge on how to set up art files for our large format printers.

Also, if you want more information on our products, download a pdf of one of our product brochures. Need more information? Call our customer service team and they will be happy to assist you – toll Free 800.869.7162.

Privacy Policy

Rainier is aware of the trust you place in us and our responsibility to protect your privacy. We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Rainier websites and governs data collection and usage. By using the Rainier websites, you consent to the data practices described in this statement. Our goal is to be a responsible steward of any information that we may obtain.

Collection of your Personal Information

Rainier may collect personal information, such as your e-mail address, name, home or work address or telephone number. Rainier also collects anonymous demographic information, which may not be unique to you, such as your ZIP code, product interest, referral source, etc.
There is also information about your computer hardware and software that is automatically collected by Rainier. This information can include: your IP address, browser type, domain names, access times and referring websites addresses. This information is only used by Rainier for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Rainier website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through any Rainier website public areas, this information may be collected and used by others.
Rainier encourages you to review the privacy statements of websites you choose to link to from Rainier so that you can understand how those websites collect, use and share your information. Rainier is not responsible for the privacy statements or other content on websites outside of the Rainier websites.

Use of your Personal Information

Rainier collects and uses your personal information to operate the Rainier website and deliver the services you have requested. Rainier may also use your personally identifiable information to inform you of other products or services available from Rainier and its affiliates. Rainier may contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Rainier does not sell, rent or lease its customer lists to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to any third party. In addition, Rainier may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Rainier, and they are required to maintain the confidentiality of your information.
Rainier does not use or disclose sensitive personal information, such as race, religion, or political affiliations.
Rainier websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Rainier or the site; (b) protect and defend the rights or property of Rainier; and, (c) act under exigent circumstances to protect the personal safety of users of Rainier, or the public.

Use of Cookies

The Rainier website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Rainier pages, or register with Rainier site or services, a cookie helps Rainier to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Rainier website, the information you previously provided can be retrieved, so you can easily use the Rainier features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Rainier services or Web sites you visit.

Security of your Personal Information

Rainier secures your personal information from unauthorized access, use or disclosure. Rainier secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Update your Personal Information

Rainier wants to ensure we keep only the most accurate and up-to-date information about you in our records. Therefore, whenever you believe that your contact information needs to be updated, please contact us at customerservice@rainier.com to correct or update your contact information.

Contact Information

Rainier welcomes your comments and questions regarding this Statement of Privacy. If you believe that Rainier has not adhered to this Statement, please contact Rainier at customerservice@rainier.com.
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Terms of Use

The following terms and conditions govern your use of the Rainier Industries Ltd. (Rainier) web sites. By using or downloading any materials from this Site you agree to these Terms of Use:

Use of Materials on Rainier’s Site

Rainier grants permission to copy and/or download any Materials on our site under the following conditions: a. Use or reproduction of the Materials is for informational use only provided you keep intact all copyright, trademark and other proprietary notices that are owned by Rainier; and b. Materials may not be displayed, reproduced, transferred or disseminated to any other party.

Links to Third Party Sites

The Rainier websites may contain links to other websites. Rainier is not responsible for the contents of any linked site or any link contained in a linked site or any changes or updates to the information contained in such sites. Rainier provides the linked sites to you only as a convenience and the inclusion of any such link on this Site does not imply the endorsement by Rainier of such site, the organization operating such site, or of any product or service of that organization. Clicking on links to any third party site or pages of such site is entirely at your own risk.

No Unlawful or Prohibited Use

As a condition of your use of the Rainier websites, you warrant to Rainier that you will not use the Rainier websites for any purpose that is unlawful or prohibited by these terms and notices. You may not use the Rainier websites in any manner, which could damage, disable, overburden, or impair the Rainier websites or interfere with any other party’s use and enjoyment of the Rainier websites. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through Rainier websites.

Use of Communication Services

The Rainier websites may contain chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services.”) You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such a manner.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
  • Violate any applicable laws or regulations. Rainier has no obligation to monitor the Communication Services. However, Rainier reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Rainier reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Liability Disclaimer

a. DISCLAIMER OF WARRANTIES. THE CONTENTS OF THIS SITE ARE PROVIDED “AS IS” AND RAINIER MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THIS SITE OR ITS CONTENTS.
b. RAINIER DOES NOT REPRESENT OR WARRANT THAT INFORMATION ACCESSIBLE ON THIS SITE IS ACCURATE, COMPLETE OR CURRENT. THIS SITE COULD CONTAIN TYPOGRAPHICAL ERRORS OR TECHNICAL INACCURACIES. RAINIER RESERVES THE RIGHT TO MODIFY, CHANGE OR DELETE THE CONTENT OF THIS SITE WITHOUT NOTICE. ANY PRICE OR AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. THIS SITE CONTAINS INFORMATION PROVIDED BY THIRD PARTIES, INCLUDING THE SOFTWARE. RAINIER MAKES NO REPRESENTATION OR WARRANTY REGARDING THE ACCURACY, TRUTH, QUALITY, SUITABILITY OR RELIABILITY OF SUCH INFORMATION. FURTHER, RAINIER IS NOT RESPONSIBLE FOR ANY ERRORS, OMISSIONS, OR INACCURACIES CONTAINED IN ANY INFORMATION PROVIDED BY THIRD PARTIES.
c. NEITHER RAINIER. NOR ITS OFFICERS, DIRECTORS, STOCKHOLDERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES WILL BE LIABLE FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR ANY INFORMATION, PRODUCTS OR SERVICES CONTAINED ON THIS SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY WHICH APPLIES TO ALL CLAIMS, EXPENSES, DAMAGES, LOSSES AND LIABILITIES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, DIRECT, SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME, PROFIT OR GOODWILL.

Governing Law

Any action, proceeding, dispute, claim or controversy arising out of or relating to this Site or these Terms and Conditions or any products of Rainier offered on or accessed on this Site shall be governed by, interpreted under and construed and enforced in accordance with the laws of the State of Washington. Venue of any legal proceeding shall be in King County, Washington and the user of this Site hereby submits to the jurisdiction of said courts.

Complete Agreement

These Terms and Conditions represent the entire agreement relating to the use of the Site and supersede any and all other communications, understandings or agreements relating to the use of the Site. Rainier shall have the right to revise and modify the Terms and Conditions at any time by posting the revised Terms of Use on the Site. Any use of the Site after such postings shall be deemed to constitute acceptance of the revised Terms of Use by the user.

Indemnification

You agree to defend, indemnify and hold harmless Rainier Industries Ltd., its officers, directors, employees, agents and affiliates against any and all claims, actions or demands arising or resulting from your breach of these Terms of Use.

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Unclaimed Goods

Customer property that remains unclaimed for over 90 days may be disposed of or salvaged at Rainier’s option. If that customer has an open receivable, any residual salvage value will be applied towards that debt. If there is disposal cost of removing unclaimed property, Rainier reserves the right to pass that cost along to that customer.

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Affiliates

Rainier is proud to be part of several local, national and worldwide trade associations. To serve our clients well, our mission is to stay on top of the game in every market we are in.

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Art Guidelines

for large format digital printing

We strive to produce the highest quality large-format printing in the industry. Large-format digital output has its unique requirements to achieve optimal results. Rainier Industries has many years of experience in digital imaging. We have provided these Art Guidelines (pdf) to help you get the highest quality results without incurring additional costs or unnecessary delays. Careful adherence to these guidelines will ensure complete success.

Media

Please submit art on CD ROM or DVD discs. Files may be sent electronically via e-mail (if under 5MB) or via our FTP site. Please download our FTP Guide (pdf) for additional information when utilizing our FTP server.

File Preparation

Submitted files should be professionally created at full size in Adobe Photoshop, Adobe Illustrator or Macromedia FreeHand and saved as native files (.psd, .ai, or .fh_ extensions, respectively). Some files created in other applications may be acceptable, but may be subject to additional preparation charges.

Artwork that exceeds the pasteboard dimensions in Illustrator or FreeHand may be scaled down, but please indicate the scale (50%, 25%, 10%, 1”= 1’, etc.).

Any document containing text should have all text elements converted to outlines, or paths; doing so will avoid font conflicts–a major source of delay for many jobs. Remember to save a copy for yourself without converted text just in case last-minute edits are necessary. Avoid complex blends and paths, and any transparency effects in Illustrator or FreeHand; these effects can cause major delays, or even prevent a file from processing at all.

Imported art elements should be linked, not embedded. Remember to update links and supply them along with the file to be output.

Furnish some form of color proof to match to, created from the submitted file and indicate any Pantone colors used. Supply all full-color files in CMYK color space.

Any artwork or imagery that extends to the edges of the finished piece will require bleed. Contact Rainier Industries to determine how much bleed will be necessary for your project.

Crop or trim marks should indicate the finished size of the piece.

Image Resolution

Items produced in low quantities, smaller than 48” x 48” generally (though not always) are best printed on our HP5000 thermal ink jet printers. Minimum resolution for files intended for this printer should be 100pixels per inch. For very small items, 18” square or smaller, 200 ppi should be the minimum.

Our Vutek 3360 is generally the preferred printer for larger output sizes exceeding 48” x 48”, and these should be at least 50 ppi, not to exceed 100 ppi.

Very large final sized output (exceeding 16’) should be 25 ppi. Keep in mind Photoshop has a 30,000 pixel limit in any one direction (horizontal or vertical) when creating files for output.

Contact us if you have image resolution requirement questions.



View/Download PDF of
Art Guidelines

 



View/Download PDF of
FTP Login Guide

 

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Brochures

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