"I own a retractable awning from Rainier. I have had it for two years now and we could not be more pleased with our purchase. Recently, we noticed a spot where the fabric was working its way out of the device. I knew I should not attempt to fix it without assistance from a pro.
I called Angus, our original sales person, who addressed the issue himself. He came out on a Saturday, mind, and fixed the situation, explaining as he conducted his work. I am impressed with Angus’ devotion to customer service and I will heartily recommend Rainier to anyone who requires the services you provide."
"I love my new motorized awning as it provides a patio shelter for my family to enjoy even on those not-so-great Puget Sound days. Rainier was exceptional from the first email to the last call."
"Now that the western summer sun is beginning to impact our living room, we can see the benefits from the sun shades. Our living room is a pleasure any time of the day. Thank you, Rainier Industries!"
"Our salesperson was awesome and the installers were courteous. I’ve told my neighbors about you guys, and I want to have screens put in later this summer."
"I need to let you know how happy I am with the awnings. They way exceeded my expectations. I can’t believe how perfect the color selection is. They just make the house look so “smart.” Everyone who has seen them thinks they look nice."
"Thanks so much for the installation of our solar screen, it’s great! Really helps to cut down the solar heat and eliminate the direct sun UV damage that plagued that room in our house. I wish we’d installed it earlier before our chairs got all sun bleached! The remote makes it so convenient to use. No need to go out in the cold and rain to adjust with a hand crank, or pull that old shade up and down (which never worked…) I’m glad we got that option. Thanks to your team for making this a worthwhile investment. Also thanks for your immediate attention in dealing with the details and keeping things happening."
"Our awning was installed today and wow! You did such a great job with the design. The application you recommended was perfect. We’re so thankful we went with Rainier. A home down the street went with someone else and if they could see our awning they would know they made a mistake. To have the awning installed today was a miracle, as we are having guests this weekend and the awning will add so much to entertaining. It is great working with you. Again, Thank You!"
-Joe & JoAnn P.
"Thanks to Rainier Industries who promptly repaired our awning and reinstalled it on a very timely basis. We appreciate the personal attention very much."
-Jane M. & Jerome A.
"Your sales representative was very knowledgeable and very thorough. He took the time to understand our needs and explained the products very well. We are very pleased."
"My sales person was highly professional in his presentation and showed me several options to meet my needs. My total cost was greater than your competitor; however, I feel the quality was there and I’m sure the service will be, should the need arise. I couldn’t have asked for a better installation crew. Both were eager to do a first class job. You have good people."
“Our salesperson was great. Also, the two fellows who installed our awnings, as well as the electrician from D.W. Close could not have been better. Very nice work from everyone!”
“This was a very nice experience – everyone kept to their word, times and dates were kept. We are very happy with our new purchase!”
“Thank your team for recently installing the custom ten foot sun screen on our patio. It does the job. As you know, we have enjoyed a very long and consistent relationship with Rainier, dating back to 1965. Over the years, you have furnished us with everything from boat and horse trailer covers, retractable awnings, canopies, and just about everything you make or design. You supply the best quality and service in the industry.”
-W. Hunter S.
“I want to thank your employees for a series of pleasant experiences. A few years ago, I purchased two awnings from your company. They were high quality and installed on time, and exactly represented. You are to be congratulated for developing such a customer-oriented organization. I would without hesitation recommend your company to anyone who needs your type of services.”
“I cannot believe how well the awning matches our condominium building. It looks so great up here that I don’t think anyone will ever notice that something new has been added. It really looks like it belongs there. I cannot thank you enough for your help with the planning for this project. The two workers who installed the awning did a wonderful job also. The installer is a skilled professional, and a credit to Rainier Industries, Ltd. Both men were very pleasant, and it was a pleasure to have them working in our home. We are very happy customers!”
-Howard & Liz M.
“Just in time! Your guys were real pros. They did a good job in a long day! Thanks for your help.”
“Thank you for your fantastic service. You have been absolutely wonderful! Our new sun shades look so good on our deck and blend in so well that we hardly notice them. The installers were so polite and took such good care to not scratch our new deck. We are impressed with the whole company, start to finish, and would recommend you all very highly.”
“I love my new awning and it really helps. Rainier was exceptional from the first email to the last call. I can’t say enough about how I never was let down by them and the awning is top quality, very sturdy, etc.”
“We love the awning and know we will enjoy it very much. Our salesperson and the installation team were excellent.”
“Thank you so much. The awning cover is lovely and from sales to install – very professional, prompt and friendly. Kudos to all.”
-Bud & Elaine L.
“So happy with your always great staff and installers. Thank You!”
“Awnings are very nice – 2nd recovering since original purchase from you – they work better than ever! The installer did an excellent job! Thanks.”
“I want to thank you for the excellent service you provided us regarding our sunscreen shades. Even though it had been almost a year since they were installed you came out immediately when we asked you how to program the sun sensor and showed us how to do it. You also had your installer come out the same day to replace the small wood blocks with aluminum blocks as we requested.
Obviously, we will be looking to you and Rainier Industries for our future shade and awning business.”
“Thank you so much for unsticking our sitting room screen before our company arrived from California. We are deeply grateful. Everyone was able to enjoy our beautiful rhododendrons fully.”
“Just wanted to say that I enjoy my new awnings every day – looks perfect on the home, it is much cooler inside, and the balcony is now a favorite place for relaxing after work. Would not hesitate to recommend you and Rainier Industries to any of my friends or acquaintances. Thanks a lot!”
“We’re more than satisfied … we’re thrilled with the awning! Its appearance, the shade it’s providing, the ease of retraction … and the installers … even in the midst of a location mix-up were wonderful! Thanks all involved!”
-Laurel & Jon S.
“Thanks for a job well done! The guys were great. A couple of new awnings are needed. It’s sooo hot!”
“Thank you again for a quality product. Rainier, to us, stands for a good job. Good job!”
-Dan & Irene H.
“Just letting you know that our awnings have been installed, and seem to be working GREAT! My wife and I were very impressed with the installers’ work quality. They knew what they were doing, and went about doing it well. They were polite, readily willing to share information about the awnings, and did a great job cleaning up after themselves. Thanks for everything. I appreciated your very prompt feedback and intervention when necessary. We highly recommend Rainier.”
“We were very happy with our experience working with Rainier. Thank you for a job well done – excellent sales/design support, installations team, and product.”
“We’ve had many projects done this spring, and Rainier personnel and installers, and the product have been the BEST by far. We love the awning, and we weren’t even sure we wanted it!”
-Sarah & Dave M.
“I love these shades for several reasons. My deck faces west, with heavy sun in the afternoon and the shades keep my condo much cooler on hot days. I can now grow plants on my deck that can’t take full afternoon sun. Also, I like the fact that I can see through them and still get to enjoy my view even when they are down. (Even though people can’t see in, so I have my own little private summer room!)”