FREQUENTLY ASKED QUESTIONS

  1. YURT PICK-UP

    WHAT DO I NEED TO KNOW IF I PICK-UP MY YURT AT YOUR FACILITY?

    Will Call hours are 8:00a to 3:00p, M-Fri. Arrive in a vehicle with tie-down hooks to safely transport your yurt. You are primarily responsible for securing your load. Please discuss this in detail with your sales representative.

  2. YURT RAISING

    HOW DO I UNLOAD MY YURT(S) FROM THE TRUCK?

    You will need a forklift or 3-4 people to unload your yurt crates. The large crate is too heavy to remove from the truck by hand. You can disassemble the crate and carry the contents off. If you do not have a forklift or the desired number of people to help, the freight broker may have a truck with a lift gate.

  3. YURT DELIVERY

    HOW SHOULD I PREPARE TO RECEIVE MY YURT SHIPMENT?

    Stay in contact with the freight broker to determine your yurts' delivery date/time. Residential deliveries require an appointment that the freight company will coordinate.

  4. YURT SHIPPING

    HOW DO I ARRANGE FOR SHIPPING MY YURT?

    Rainier Outdoor partners with a freight broker who determines the lowest-cost freight prices, thus offering potential discounts to our customers. Once your yurt is complete, our freight broker will take over, contacting you to arrange for the delivery.

  5. YURT SHIPPING

    WHAT IF THE SITE IS NOT ACCESSIBLE TO LARGE TRUCKS?

    You have a few choices:
    1. Arrange to pick up your yurt at the local terminal
    2. Offer to meet the freight carrier at a different location
    3. Ask the freight broker for a quote that includes special services in non-standard equipment.

  6. YURT SHIPPING

    HOW MUCH DOES IT COST TO SHIP MY YURT?

    Shipping costs will vary depending on the destination, size, and which options your yurt has. Rainier Outdoor can obtain shipping estimates to a particular location, but you should know what size yurt and which options you are considering in order to recieve an accurate estimate.

  7. YURT RAISING

    WHY DO I NEED SCAFFOLDING?

    Scaffolding will help support the ring as you install the rafters. It makes the job both faster and safer. The instruction manual shows the sizes we recommend relative to the size of your yurt.

  8. YURT RAISING

    CAN I HIRE SOMEONE FROM RAINIER OUTDOOR TO INSTALL MY YURT?

    We are happy to provide a list of "Rainier approved" private contractors throughout North America to oversee your yurt raising and help you put your yurt up. You will need to provide the crew, tools, and scaffolding. Please give Dana a call to discuss this in detail.

  9. YURT RAISING

    WHO WILL INSTALL MY YURT?

    In most cases, our customers install their Rainier Outdoor yurts, but some prefer hiring a contractor. We provide a step-by-step set-up manual and a toll-free number (within the United States). We can answer any installation questions.
    Contact us if you're searching for a contractor to install your yurt. We have a list of private contractors who we're happy to recommend.
    The time spent to install your yurt will vary depending on your site, weather conditions, the number of people you have to help, and which options your yurt has. Assuming the deck is in place, a smaller yurt can be set up in a day, while a large yurt may take a couple of days. It is best not to set a time limit for yourself and follow the setup instructions provided.

  10. YURT RAISING

    CAN I ADD EXTERIOR DECKING?

    Any exterior decking should be at least 5" below the interior floor of the yurt to avoid leaks. The placement of exterior decking allows the side cover of the yurts to hang below floor level and secure to the platform. This attachment firmly secures the side cover to the yurt platform and provides a weather-tight seal.

  11. YURT PLATFORM

    WHAT IS A YURT PLATFORM?

    The yurt platform lives at the base of your yurt to provide a crawl space for plumbing, wiring, or storage. We recommend buying local materials and building the yurt platform per our plans, according to local site conditions and code requirements. Rainier Outdoor partnered with an engineer to provide site-specific deck plans for approximately 3,500 on-level sites. Sloped sites will cost more.

  12. YURT PLATFORM

    WHAT PLATFORM STYLES ARE AVAILABLE?

    Standard Wooden Platform: poured concrete footings, posts, beams, and joists.
    Structural Insulated Panel (SIP) Platform: 6" pre-insulated R-24 foam-core decking can span eight feet. It comes pre-cut to the exact diameter of your yurt. Structural Insulated Panels help you build your platform faster and with fewer parts. SIPs are available directly from Rainier Outdoor.

  13. CONNECTING YURTS

    CAN YURTS BE CONNECTED?

    Many customers buy two and more yurts and connect them with a covered walkway, breezeway, or enclosed hallway. Some customers connect their yurt to a bathhouse. Rainier can assist in designing these connections.

  14. YURT LOFTS

    CAN MY YURT HAVE A LOFT?

    Lofts are a great way to maximize space inside larger yurts. Rainier Outdoor yurts can accommodate a loft because of their tall walls. We've had customers build lofts of all different shapes, sizes, and heights in their yurts. Lofts should be freestanding structures built into the yurt after its built and not attached to the roof rafters of the yurt. They can create private space below for a bathroom or bedroom or be left open.

  15. PARTITION WALLS

    CAN INTERIOR PARTITION WALLS BE ADDED?

    Customers add interior partition walls to provide separate bathrooms, bedrooms, or kitchen spaces. The interior partition walls are simple to add to the yurt after it's built. The partition walls should be freestanding or attached to the floor; you cannot attach anything that's load-bearing to the rafters or the lattice wall.

  16. PLUMBING AND ELECTRICAL

    HOW DO I ADD A BATHROOM?

    Construction on the bathroom should begin after the yurt is installed and by a local licensed contractor. The plumbing connects to the bathroom through the floor of the yurt. Venting from the bathroom can be accomplished with downdraft vents through the floor or the yurt wall using a flashing kit. Proper ventilation will reduce moisture inside the yurt and prevent condensation.

  17. HEATING AND COOLING

    WHAT IS THE BEST WAY TO COOL MY YURT?

    Our full insulation package keeps the heat out, the tinted dome reduces solar gain, and fans or an air conditioner. Rainier Outdoor yurts can upgrade to an opening dome with a screen for excellent ventilation. Some customers use swamp coolers or heat pumps to cool their yurts. One of the best options is the 37,000 BTU Mitsubishi Mini Split.

  18. HEATING AND COOLING

    HOW DO I HEAT MY YURT?

    Customers use wood, pellet, propane stoves, central heating, electric heaters, and even radiant floor heating. If you use central heating or a heat pump, ductwork is professionally installed under the floor of the yurt. Your woodstove should vent through the sidewall of the yurt, not through the roof.

  19. PLUMBING AND ELECRICAL

    HOW DO I ADD LIGHTING?

    Installing electricity in your yurt is similar to installing electricity in an average home. You can include any light fixture in your yurt. Customers have installed track lighting on the rafters, overhead lights to the center ring, floor or table lamps, and propane lights. Many prefer the safety of low-voltage lighting in their yurts. Please contact local electrical professionals or your Rainier Outdoor representative for ideas.

  20. PLUMBING AND ELECRICAL

    CAN I ADD PLUMBING TO MY YURT?

    Plumbing can easily insert through the floor of the yurt or the interior walls after it is built into the floor. One could incorporate standard fixtures if the site has plumbing and septic hookups. Off-the-grid, customers often use composting toilets and alternative gray water systems. Consult with a licensed plumber for more information.

  21. THE BUILD

    WHAT IS A COTTAGE?

    A cottage is a simple house or shelter. Our cottages are a more permanent take on the legendary wall tent. We offer twenty cottage sizes to best suit your property and lifestyle. We have a variety of add-ons that make our cottages customizable in every way.

  22. THE BUILD

    WHAT ARE COTTAGES MADE OF?

    Our Rainier Lakedale Cottages are known for being a sturdy, cozy home away from home. The handsome Douglas Fir wood frame accommodates up to 6 screen windows sewn into the translucent cotton canvas. Our screen windows zip up with a privacy flap or tie-back to let the natural sunlight and fresh air into the space. The tent-style door opens to the ridge, which allows an open, airy feel and easy access.

  23. THE BUILD

    WHAT IS THE DIFFERENCE BETWEEN A CABIN AND A COTTAGE?

    Most cabins are built with wood as the primary source, while cottages are hand-crafted with many materials. Our Lakedale Cottages feature a durable Douglas Fir frame, 100% Army Duck canvas, a vinyl rain fly, and up to two doors and six windows per cottage. Soft or hard windows and doors are available.

  24. DIMENSIONS AND ADD-ONS

    HOW MANY SIZES DO YOUR COTTAGES COME IN?

    The Canvas Cottage comes in twenty sizes in the form of rectangles and squares. We offer sizes from 10x12 up to 16x22.

  25. DIMENSIONS AND ADD-ONS

    WHAT IS THE SNOW LOAD CAPACITY OF THE COTTAGE?

    We do not have engineered snow loads, but our cottages can handle mild snow. If snow accumulates, we recommend brushing the snow off with a broom frequently.

  26. COTTAGE PLATFORM

    DO I NEED A PLATFORM FOR MY COTTAGE?

    Yes! Your cottage requires a raised platform to sit on, as the ratchet for the tension straps needs to be under the platform for your fabric to be taut.

  27. COTTAGE PLATFORM

    CAN I HAVE AN EXTENDED PORCH?

    Yes! Our rain flys can extend up to 6’ out depending on the chosen length of your cottage.

  28. COTTAGE MATERIALS

    DO I NEED TO PURCHASE A RAINFLY SEPARATELY?

    No! All cottages come with rain flys, we assume it will be up for awhile and want it to stay in tip-top shape.

  29. CANVAS TENT INSTALLATION

    DOES THE WALL TENT COME WITH AN INSTALL MANUAL?

    Yes! Please download our Centennial Wall Tent manual here.

  30. CARE AND CLEANING

    HOW DO I BEST CARE FOR MY WALL TENT?

    Our outdoor experts collected the best practices for wall tent maintenance here.

  31. TEEPEE MATERIALS

    WHAT IS THE TEEPEE FABRIC MADE OF?

    Rainier Outdoor Teepees are crafted with fire, mold, and mildew resistant 10 oz. Army Duck fabric; is perfect for all weather conditions.

  32. TEEPEE MATERIALS

    WHAT TEEPEE SIZES ARE AVAILABLE?

    We offer 12', 14', 16', 18', 20', 22', and 24' tall Teepees.

  33. TEEPEE INSTALLATION

    DOES THE TEEPEE COME WITH AN INSTALL MANUAL?

    Yes, the Teepee does come with an install manual. Please watch the video below for a step-by-step demonstration.

  34. TEEPEE MATERIALS

    CAN I ORDER JUST THE TEEPEE POLES?

    Yes! Just contact us here and we will contact our supplier so you can buy directly.

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